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Terms of Service

Last updated: 20 October 2026

This is a translation of our Polish terms (Regulamin) at tisradar.pl/regulamin; the Polish version is binding (§ 31(2)).

The essentials in a few sentences. TisRadar is an application for running social media accounts. Today we open new accounts only with an invitation from us, and an account from an invitation starts with a free trial or pilot, without a card. Until sales start, only our test accounts buy plans. Plans: Twórca PLN 179, Pro PLN 249 and Zespół PLN 349 a month, or PLN 1,790, PLN 2,490 and PLN 3,490 for 12 months, final prices without VAT. You switch off a monthly plan with one button. A 12-month plan costs as much as 10 months, but we do not refund it if you cancel it or delete your account before it ends; we refund only in the cases in § 11(4), for example when, as a consumer, you withdraw from the contract within 14 days, or when we change the service for the worse or end the contract ourselves. As a consumer you have 14 days to withdraw from every contract for a plan. Nothing is published without your decision, with three exceptions, which you switch on yourself or which we describe in § 18. In the Zespół plan such decisions may also be made by members of your team to whom you give that right (§ 6a).

§ 1. Who we are and how to contact us

  1. These terms set out the rules for using the TisRadar application and the website https://tisradar.pl and the rules for buying plans.
  2. The service is provided by TiS AI spółka z ograniczoną odpowiedzialnością (a Polish limited liability company) with its registered office in Kłębowo, Kłębowo 242, 11-100 Kłębowo, Poland, entered in the register of entrepreneurs of the National Court Register kept by the District Court in Olsztyn, 8th Commercial Division of the National Court Register, under KRS number 0001082897, NIP 5833499345, REGON 527518453, share capital PLN 30,000 (“we”).
  3. Contact: email kontakt@tisradar.pl, postal address as above. We answer in Polish and in English. We accept complaints and statements at the same addresses.
  4. We make these terms available free of charge before the contract is concluded and at any time afterwards at https://tisradar.pl/regulamin. You can save and print them (in your browser, “Print” or “Save as PDF”). We also send the full text of these terms, in the version you accept when ordering, in the body of the email confirming the order.

§ 2. Definitions

  1. TisRadar, the application: the web application at https://tisradar.pl together with this website, and the TisRadar app for iPhone from the App Store, which give access to the same account.
  2. You, the user: a person who has an account in TisRadar.
  3. Consumer: a natural person who concludes a contract with us that is not directly connected with their business or professional activity.
  4. Sole trader with consumer rights: a natural person running a sole proprietorship for whom the contract is not of a professional nature and who made a statement to that effect when ordering (§ 8(2)). They have the rights of a consumer under § 13, § 14(4) and § 26(1).
  5. Business: a buyer who is neither a consumer nor a sole trader with consumer rights.
  6. Account: your account in TisRadar. Profile (in the application “teczka”): the part of the account for one brand or creator, with its own connections, content and settings.
  7. Platforms: Facebook, Instagram, Threads, TikTok and YouTube. Viewers: people who comment on or write to the accounts connected to TisRadar.
  8. Plan: a paid package of services, Twórca, Pro or Zespół, bought for a month (a subscription renewed every month) or for 12 months (a single payment).
  9. Trial, pilot: free periods of using TisRadar (§ 7).
  10. Read-only mode: a state of the account in which you can see and download your data, but the application does not publish, send or reply to anything (§ 15).
  11. Keyword rule: a rule in which you set a keyword, a post and a private message with a link (§ 18).
  12. Ready answers: your own answers to the questions you expect from viewers, set up when publishing (§ 18).
  13. Collaboration address: an email address of a profile in the wspolpraca.tisradar.pl domain for offers from brands (§ 20).
  14. Stripe: the payment operator through which you pay for a plan.
  15. Durable medium: for example an email, which you can keep and reproduce.
  16. Account owner (Główna osoba), team member: in the Zespół plan you can add to the account people who work in it together with you (team members); you are then the account owner (§ 6a).

§ 3. What TisRadar does

  1. TisRadar is software for running and analysing social media accounts. It lets you connect your own accounts on the platforms through their official authorisation windows, view statistics of your accounts and content, get suggestions of topics and publishing times, plan and write posts, publish them on the connected accounts and handle comments under your own posts.
  2. Free of charge we provide: running the account (creating it, signing in, downloading data, deleting the account), the trial and the pilot (§ 7), read-only mode (§ 15) and the website.
  3. We provide the Twórca, Pro and Zespół plans for a fee (§ 4).
  4. The application works in Polish, in a web browser; you can also install it on a device as an app or download it to an iPhone from the App Store.
  5. The numbers, charts and advice in TisRadar come from the platforms' data and from your results. TisRadar does not promise reach, followers, sales or collaborations.

§ 4. Plans, prices and limits

  1. Plans and prices:
TwórcaProZespół
Price per month (subscription renewed every month)PLN 179PLN 249PLN 349
Price for 12 months (single payment, not renewed)PLN 1,790PLN 2,490PLN 3,490
  1. Twórca includes: publishing on Facebook, Instagram, Threads, TikTok and YouTube with a schedule; statistics of accounts and content with results and advice; the Radar with a calendar of occasions and ideas; the comment inbox with AI rating of comments and reply suggestions when you click; keyword rules with a private message on Facebook and Instagram; ready answers; the Assistant; characters (Your voice) and their training; notifications.
  2. Pro includes everything in the Twórca plan, plus a collaboration address with AI rating of offers from brands (§ 20). Zespół includes everything in the Pro plan, plus team work: you can add up to 3 people to the account who work in it together with you within the roles given to them (§ 6a); the daily AI work limit (paragraph 5) and the space for files (paragraph 6) are shared by you and the team members. Where these terms speak of the Pro plan, this also applies to the Zespół plan, unless they say otherwise.
  3. Prices are final prices in Polish zloty. We do not add VAT, because we use the VAT exemption (Article 113(1) of the Polish VAT Act); we charge no other fees. The price shown on the order screen at the time of the order applies.
  4. Daily AI work limit. Each plan has a daily limit of work done by AI models on your instruction (reply suggestions, descriptions, ideas, the Assistant and the like), counted by the application in a day from midnight to midnight Polish time. In normal use you will not notice it. When it runs out, the application says: “Podpowiedzi AI na dziś się skończyły i wrócą jutro. Publikacja, statystyki i wiadomości na hasło działają jak zwykle.” (“AI suggestions have run out for today and will be back tomorrow. Publishing, statistics and keyword messages work as usual.”); comment rating keeps working. In the trial the limit is lower. Lowering the limit of your plan during the contract is a change to the service: we may make it only on the terms in § 25(2) to (4), that is for a justified reason, with notice and with the right to terminate the contract with a refund.
  5. Files. One video can be up to 100 MB and one photo up to 25 MB; you upload at most 3 files at a time. The account holds up to 3 GB and 500 files at a time, and within 24 hours you can upload up to 5 GB; in the trial 1 GB, 300 files and 2 GB a day. TisRadar is not a file archive: a video disappears from our server usually 10 minutes after publication (after a day when the result of the publication is uncertain), and videos and photos that nothing uses disappear 30 and 7 days after upload. Keep your own copies. When the server runs out of space, uploading may be temporarily unavailable.
  6. Duration of the contract. The contract for a monthly plan is concluded for an indefinite period: it renews every month until you cancel it (§ 10), so it binds you for at least one paid month. The contract for a 12-month plan is concluded for 12 months and is not renewed. Cancelling it or deleting the account before it ends does not give a refund of the price; we refund it only in the cases in § 11(4).
  7. We do not give a guarantee within the meaning of the provisions on guarantees and we do not apply a code of good practice. We help with using the application by email.

§ 5. Technical requirements, platforms and risks

  1. To use TisRadar you need: a device with internet access; an up-to-date web browser (Chrome, Edge, Firefox or Safari in a version supported by its maker) with JavaScript enabled and the cookies needed for signing in or, for the App Store app, an iPhone with iOS 17.4 or later; an email address; and, to connect platforms, accounts on those platforms that meet their requirements (on Instagram a professional account connected to a Facebook Page). Notifications require a browser that supports them.
  2. TisRadar works with the platforms only through their official programming interfaces (APIs) and only to the extent they allow: on TikTok publishing and statistics, without comments and messages; on YouTube only videos published by TisRadar; private messages only on Facebook and Instagram. Details are in sections 6 to 8 of the privacy policy. A platform may limit the number of users of the application or the scope of access; then the connection or a function of that platform may not work, and the application says so (§ 23).
  3. Using services over the internet involves risks, such as phishing for sign-in data through fake emails and websites, takeover of an email mailbox or of a Google or Apple account, malware on a device and eavesdropping in unsecured Wi-Fi networks. Protect access to your mailbox and accounts, and use an up-to-date browser and system. We never ask for passwords to your accounts, and we send sign-in links and codes only from logowanie@tisradar.pl, and they lead only to https://tisradar.pl.
  4. The application stores in your browser the sign-in cookies and the data needed to work, and when you open it, it runs a background script (service worker) for the “no internet” page and notifications. They serve only the operation of the application; section 14 of the privacy policy describes them. The App Store app keeps the sign-in data and the data needed to work in the app's storage on the iPhone, and keeps the files you share to TisRadar or upload in the background there while they are used or sent and deletes them the next time it starts after that (shared files after an hour, uploaded files after a day); section 14 of the privacy policy describes this.

§ 6. Account

  1. An account may be created by a person who is at least 18 years old and wants to use TisRadar for social media accounts that they run or are entitled to manage. New accounts are opened only with an invitation from us.
  2. By creating an account you accept these terms, the privacy policy and the data processing agreement (§ 28), and you confirm that you are at least 18 years old. When the account is created, we conclude a free contract for running the account for an indefinite period. You can terminate it at any time by deleting the account (§ 15(3)); deleting the account within 14 days of creating it is also a withdrawal from that contract.
  3. You are responsible for the security of access to your email mailbox and to the Google or Apple accounts you sign in with, and for everything done in your TisRadar session. In Settings you can see and remove sign-in methods and sign out on all devices. If you suspect that someone else has access to the account, write to us at once.

§ 6a. Team

  1. In the Zespół plan, and in a trial or a pilot when it includes team work, you can add up to 3 people to the account who work in it together with you (team members). You are then the account owner: you add, pause and remove members and give them roles, profiles and a level, while the plan, payments, platform connections, the team and deleting the account stay in your hands only.
  2. Add only people who are at least 18 years old and act on your behalf and on your instructions. A team member signs in with their own Google or Apple account or their own email address, never with your sign-in details, and confirms on joining that they are at least 18 years old. A team member does not conclude a contract for a plan with us and pays us nothing.
  3. A team member acts only within the role, profiles and level you give them. With the level “Publikuje sam” (Publishes on their own) they publish and schedule publications in their part of the account, and their click on “Opublikuj” (Publish) or “Zaplanuj” (Schedule) counts as your decision (§ 18(1)). With the level “Tylko przygotowuje” (Only prepares) they save a draft that you publish. On TikTok and YouTube only you publish. Keyword rules and ready answers (§ 18(2) and (3)) are switched on by you or by a member with the deputy role (Zastępca). A team member acts only through TisRadar: they do not get your sign-in details or access to your accounts on the platforms, and the platforms see their publications as yours.
  4. You are responsible to us for the actions of your team members in TisRadar as for your own. You make sure they follow these terms, in particular § 21, and keep confidential the data of your viewers to which you give them access (§ 28(6)). When a person stops acting on your behalf, pause or remove them from the team: they lose access at their next action in the application.
  5. A team member's scheduled publication goes out only if, at the moment of sending, the member is still in the team, the team is working and the member has the right to that publication; otherwise the publication does not go out and waits on the list of scheduled publications for your decision. When you remove or pause a member who has scheduled publications, or take away their rights, we ask whether to keep them (they then become your publications and go out at their time) or to pause them.
  6. The team works only when the account's plan includes team work and the account is not in read-only mode (§ 15). When the team is not working, members can only leave the team and sign out, and you can still pause or remove them. After a change from the Zespół plan to another plan, the members stay in the account but do not work until the plan includes team work again.
  7. In Settings you see each member's name, roles, profiles and level, sign-in method, the time they last used the application and the “Kto co zrobił” (Who did what) record (what, when and in which profile, without content, from the last 12 months), and in the “Pobierz swoje dane” (Download your data) file also the email address the member signs in with, their age statement with the time it was made and the dates of their joining codes. We are the controller of team members' data (§ 27(3)).

§ 7. Trial, pilot and free periods

  1. An account from an invitation starts with a free period on the terms of the invitation: a trial or a pilot (paragraph 6).
  2. In the trial the daily AI work limit is lower than in paid plans, and the space for files is 1 GB (§ 4(5) and (6)).
  3. We will introduce the trial rules for accounts created by their users themselves, including one trial per email address within 365 days, on the day sales start.
  4. A trial never turns into a paid plan by itself and does not need to be switched off. When it ends and you do not buy a plan, the account goes into read-only mode (§ 15).
  5. You can buy a plan at any time. A purchase during a trial or a pilot ends that free period: the plan starts on the day of payment. If you withdraw from that contract (§ 13), the trial or pilot comes back and lasts until its original end, as long as that end has not passed yet.
  6. An account from a private invitation from us may get a longer free period (a pilot) with the full scope of the Pro plan and, when the invitation says so, also with team work (§ 6a), on the terms given in the invitation; today a pilot lasts 3 months. An invitation may also give a trial. A pilot never turns into a paid plan by itself; when it ends and you do not buy a plan, the account goes into read-only mode.
  7. A period of use agreed with us individually lasts as long as we agree; after it, the second sentence of paragraph 4 applies.
  8. In free periods you do not give payment data. We email you about the start of a trial or pilot and about its approaching end; these emails are informational only.

§ 8. Ordering and concluding a contract for a plan

  1. You order a plan on the website https://tisradar.pl, in a browser, on the “Plan i płatności” (Plan and payments) screen. You cannot order a plan in the App Store app; there you see your plan and its dates. Before you place the order, the screen shows the plan, the period, the price, the payment method and the duration of the contract. Until sales start, only our test accounts order plans, and the payments are test payments: we take no money for them.
  2. You choose the plan (Twórca, Pro or Zespół) and the period (a month renewed until you cancel, or 12 months with a single payment), and you give the buyer's data: whether you buy as a private person or as a business; your first name and surname or the business name; the address; for a business the NIP and the type of business; an email address for confirmations. If you run a sole proprietorship, you may state that the contract is not of a professional nature for you, because TisRadar is not a tool of your business; you then have the rights of a sole trader with consumer rights. The statement is voluntary, and the purchase also works without it.
  3. You tick the acceptance of these terms. If you buy as a consumer or as a sole trader with consumer rights, you may additionally request that the service begin before the 14-day period for withdrawal from the contract ends. The plan starts working right after payment also without this request; the request only affects the settlement if you withdraw (§ 13(5)). For a 12-month plan you also tick the box “Wiem, że za plan na 12 miesięcy nie dostanę zwrotu, gdy zrezygnuję albo usunę konto przed końcem.” (“I know that for a 12-month plan I will not get a refund if I cancel it or delete my account before it ends.”) (§ 11(3)); without ticking it you cannot order a 12-month plan.
  4. You place the order with the button “Zamawiam z obowiązkiem zapłaty” (“I order with an obligation to pay”). Then you pay on the Stripe payment page.
  5. The contract for a plan is concluded, and the plan starts working, when Stripe confirms the payment. If you close the payment page, do not complete the payment within its validity (about 30 minutes) or the payment fails, the contract is not concluded and we charge nothing.
  6. We send the confirmation of the contract to the email address from the order promptly after payment, together with its terms: the plan, the period, the price, for a 12-month plan the refund rules in § 11(3) and (4), the full text of these terms in the version from the order (in the body of the email), information about the right of withdrawal from the contract, the model withdrawal form and information on whether the request to begin the service was made.
  7. You cannot buy a plan: on an account waiting for deletion (first undo the deletion), during a payment dispute (§ 16), while your monthly subscription is running (then change the plan or buy a 12-month plan, § 11 and § 12), or a monthly plan during a paid 12-month plan (only after it ends).

§ 9. Payments and invoices

  1. Payments are handled by Stripe. You give your card data and BLIK code only on the Stripe payment page; we do not see them.
  2. You can pay for a monthly plan by payment card (also through Apple Pay and Google Pay) or through Link. You can pay for a 12-month plan by card, BLIK or through Link.
  3. You pay for a monthly plan in advance: for the first month when ordering, and for the following months Stripe charges the fee automatically from the saved payment method every month, on the day corresponding to the day of purchase, until you cancel (§ 10). You change your card in “Plan i płatności”.
  4. You pay for a 12-month plan in advance with a single payment; § 11(3) and (4) set out when we refund its price.
  5. When a monthly payment fails, Stripe retries and writes to the address you sign in to TisRadar with (also when your bank asks you to confirm the payment), and we write once, with the last day of access. The plan works for 3 more days after the end of the paid month; then the account is in read-only mode until the overdue payment goes through, and its payment restores full access. A payment that arrives after you asked to delete the account (§ 15(3)) does not restore access while the account is waiting for deletion; if the account is deleted, we refund it within 14 days of the deletion, by the same payment method. If the payment cannot be collected, the subscription expires, and § 15 applies.
  6. Invoices do not include VAT, because we use the VAT exemption (Article 113(1) of the Polish VAT Act), and we issue them on request. Write to kontakt@tisradar.pl within 3 months of the end of the month in which the payment was made, and give the date of payment or the order number and the invoice data, if they are to differ from the order. We will issue the invoice no later than on the 15th day after receiving the request and send it by email; when the law requires it, we will issue it in the National e-Invoice System (KSeF).

§ 10. Monthly plan: renewal and cancellation

  1. A monthly plan renews automatically every month until you cancel it.
  2. You can cancel at any time, without giving a reason and without fees: with the “Zrezygnuj” (Cancel) button in “Plan i płatności” or by email to kontakt@tisradar.pl. The plan works until the end of the paid month, then we charge nothing more, and the account goes into read-only mode (§ 15). Until that day you can undo the cancellation with one button. If the payment for the next month did not go through (§ 9(5)), the paid month has already ended, so the cancellation ends the subscription at once: we do not collect the overdue payment, and the account goes into read-only mode, unless another paid period covers it; you cannot undo such a cancellation with a button.
  3. Cancelling does not refund the price of the current, paid month; you use that month until it ends. The right of withdrawal (§ 13), the rights from complaints (§ 14) and refunds when we terminate (§ 17) apply independently of this.

§ 11. 12-month plan

  1. A 12-month plan costs as much as 10 months of the monthly plan (§ 4(1)). You pay for it once in advance, and it does not renew by itself. You can buy another year before it ends.
  2. If you buy a 12-month plan during a running monthly plan, the year starts after the end of the paid month, and the monthly plan stops renewing, so you do not pay twice for the same time. A year bought during another year starts after it ends. If you withdraw from the contract for the period after which a 12-month plan was to start (§ 13), that plan starts at the moment of withdrawal, or, when another paid period remains before it, at the end of that period, and lasts 12 months from that start; we give the new dates in the confirmation of the withdrawal.
  3. No refund when you cancel or delete the account. The lower price of the 12-month plan is for choosing and paying for the whole year in advance. Therefore:
    1. if you stop using the plan or write to us that you cancel it, the plan keeps working until the end of the paid 12 months, and we do not refund the price or any part of it;
    2. if you delete the account (§ 15(3)), the plan is lost when the account is permanently deleted, and we do not refund the price or any part of it (§ 15(5)).

    If you want to be able to cancel in any month, choose the monthly plan (§ 10). The order screen says this before payment.

  4. When we refund money. We refund the price of a 12-month plan or a part of it only:
    1. when, as a consumer or a sole trader with consumer rights, you withdraw from the contract within 14 days (§ 13);
    2. when the service does not conform with the contract, in the way described in § 14(4) and (5);
    3. when we change the service or these terms in a way that significantly and negatively affects your access to the service or your use of it, and you terminate the contract for that reason (§ 25(4), § 29(3));
    4. when we terminate the contract (§ 17) or stop providing the TisRadar service;
    5. in other cases in which a refund is required by a provision of law that the contract cannot exclude.

    We calculate the amount under the provision from which the refund follows: on withdrawal under § 13(5), and in the other cases as the price for the unused part of the paid period, pro rata by days. We send the refund within 14 days by the same payment method.

§ 12. Changing your plan

  1. In a monthly plan you can switch from Twórca to Pro at any time, while the subscription is running and there is no overdue payment (if a cancellation is waiting for the end of the month, undo it first). The change takes effect at once when the additional payment goes through; we show the additional payment for the rest of the current month before you confirm and charge it at the change, and from the next month you pay the price of the Pro plan.
  2. To switch to the Zespół plan or to a lower plan (from Pro to Twórca, from Zespół to Pro or Twórca), cancel your current plan (§ 10) and buy the new plan after the end of the paid month. You can also buy a new 12-month plan right away: it starts after the end of the paid month, and your current plan stops renewing (§ 11(2)).
  3. During a 12-month plan you cannot change the plan. You can buy another 12-month plan at any time, and it starts after the current one ends, and you can buy a monthly plan after it ends (§ 8(7), § 11(2)).

§ 13. Withdrawal from the contract (consumers and sole traders with consumer rights)

  1. If you buy as a consumer or as a sole trader with consumer rights, you have the right to withdraw from the contract for a plan within 14 days without giving any reason.
  2. The withdrawal period will expire after 14 days from the day of the conclusion of the contract, that is from the day on which Stripe confirmed the payment (§ 8(5)). A separate contract is: the purchase of a monthly plan (its monthly renewals are not new contracts), each purchase of a 12-month plan and each change to a higher plan (§ 12(1)).
  3. To exercise the right of withdrawal, you must inform us (TiS AI sp. z o.o., Kłębowo 242, 11-100 Kłębowo, email kontakt@tisradar.pl) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or by email). You may use the model withdrawal form (Annex 1), but it is not obligatory. You can also electronically fill in and submit the statement of withdrawal from the contract in the application, with the button “Odstąp od umowy tutaj” (Withdraw from the contract here) on the “Plan i płatności” screen. If you use this option, we will communicate to you an acknowledgement of receipt of the withdrawal on a durable medium (by email) without delay, with its content, date and time. We also confirm by email a statement sent by email or by post or made by telephone.
  4. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
  5. Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you for this contract without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If, when ordering, you requested to begin the performance of the service during the withdrawal period (§ 8(3)), you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract: we calculate it for the days on which the plan was working, as a part of the price of the period (the price of the month divided by the number of days of that month of the plan, or the price of the 12-month plan divided by the number of days of those 12 months), and we refund the rest. A day on which the plan was working is each started 24 hours from the moment the plan started working until the moment you inform us of the withdrawal, so we never count more days than calendar days in that time; we round the amount in your favour. Without such a request we refund the whole amount. On withdrawal from a change to a higher plan we refund the whole additional payment, and from the day of withdrawal the account returns to the previous plan; if within those 14 days the subscription has already renewed at the price of the Pro plan, we also refund the difference between the price of the Pro plan and the price of the Twórca plan for that month (today PLN 70), and that month works as the Twórca plan.
  6. A plan bought under a contract from which you withdrew ends on the day of withdrawal; from that moment the account works as if that purchase had not happened: if the purchase interrupted a trial or a pilot and its original end has not passed yet, the trial or pilot comes back until that end (§ 7(5)); otherwise the account goes into read-only mode, unless another period covers it. You can download your data with the “Pobierz swoje dane” (Download your data) button (§ 15(6)).
  7. The right of withdrawal expires when the service has been fully performed at your express request before the 14 days end, after you were informed of this. With TisRadar plans this does not happen, because each plan lasts at least a month; using the plan within the 14 days therefore does not take away your right of withdrawal, and only the settlement in paragraph 5 applies.
  8. Businesses do not have the right of withdrawal under this section. The other refunds in § 11(4) also apply to businesses.

§ 14. Complaints and conformity of the service with the contract

  1. We are responsible for the service conforming with the contract throughout the time we provide it.
  2. You can make a complaint by email to kontakt@tisradar.pl or by letter to the company's address. Write what it concerns, what does not work and since when, and what you demand, and give the email address of the account. The lack of some of this information is not a reason to reject the complaint; at most we will ask you to complete it. It will help us if you attach a screenshot and the name of your browser, because we must establish whether the cause lies on the side of your device; we ask for this cooperation to a reasonable extent.
  3. We reply to a complaint within 14 days of receiving it, by email. If you buy as a consumer and we do not reply within that time, the complaint is deemed accepted. We apply the same time limit to businesses.
  4. If the service does not conform with the contract, a consumer and a sole trader with consumer rights may demand that it be brought into conformity with the contract, which we do within a reasonable time and at our cost. They may also make a statement of price reduction or of withdrawal from the contract when bringing the service into conformity is impossible or would require excessive costs, when we do not do it within a reasonable time, when the lack of conformity persists despite our attempt, when it is so significant that it justifies this at once, or when it is clear that we will not remove it; withdrawal is not possible when the lack of conformity is insignificant. The reduced price takes into account the time of the lack of conformity. For the time in which the service did not conform with the contract we do not demand payment, and we refund the amount due within 14 days by the same payment method.
  5. Towards businesses we are liable for a lack of conformity of the service with the contract in such a way that we bring it into conformity, and when that does not succeed within a reasonable time, we refund a proportionate part of the price for the time of the lack of conformity; beyond that, § 26(3) applies.
  6. If we do not accept a consumer's complaint, in our reply we will state whether we agree to take part in out-of-court dispute resolution (§ 30(3)).

§ 15. End of a period, read-only mode and deleting the account

  1. When a trial, a pilot, a paid period or a period agreed with us ends and there is no new payment, the account goes into read-only mode for 30 days: you can see and download your data, disconnect accounts and delete the account, but nothing is published, sent or replied to, and scheduled publications are paused; none of them will go out later without your new click. During that time you can buy a plan.
  2. After those 30 days we delete the account and its data in the way described in section 13 of the privacy policy; we email you about it seven days earlier.
  3. You can delete the account at any time with the “Usuń konto” (Delete account) button in “Plan i płatności”. From that moment the account does not publish, send or reply to anything. For seven full days after the day of the request, and in read-only mode at most until its end, you can download your data and undo the deletion; then we delete the account permanently. Right after the request we end a subscription whose payment did not go through and cancel the invoices still to be paid (we do not collect the overdue payment), and for a subscription with a paid period that has not been cancelled yet we set a cancellation at the end of that period. Undoing the deletion does not bring back an ended subscription or cancelled invoices: to keep using a plan, buy it again; you can undo the cancellation of a subscription with a paid period until that period ends (§ 10(2)). You can also request deletion by email to kontakt@tisradar.pl (subject “Usunięcie danych”, Data deletion); we then delete the data no later than 30 days after the request.
  4. If your monthly subscription is running, cancel it first, so that nothing more is charged. When the payment for the subscription did not go through and Stripe is still retrying (§ 9(5)), you can delete the account only after a cancellation, which then ends the subscription at once (§ 10(2)), also when a cancellation was already waiting for the end of the month. We do not delete an account with a payment dispute before the dispute ends (§ 16(2)).
  5. Deleting the account during a paid period means giving up the rest of it: we do not refund the price, neither for the current month of a monthly plan nor for the remaining months of a 12-month plan (§ 11(3)); the refunds in § 11(4) apply regardless of the deletion. If you still have the right of withdrawal (§ 13), withdraw from the contract before deleting the account or together with it: deleting the account alone is not a statement of withdrawal.
  6. Downloading data. At any time, also in read-only mode, you can download your data with the “Pobierz swoje dane” (Download your data) button: one ZIP file with the account's data (each table as a CSV file and the whole as a JSON file, the photos you upload, thumbnails of your posts and the list of connected platforms). The file does not contain the access tokens to the platforms (for the security of your accounts) or our internal security and billing records.
  7. Switching provider. By email to kontakt@tisradar.pl you can at any time notify us that you are moving to another service or to your own infrastructure, or that you want your data deleted (Regulation (EU) 2023/2854, the Data Act). The termination takes effect no later than at the end of the current month of the plan (§ 10; we count the months of a 12-month plan from the day it started), and until then the service works as before; if you need more time, you can ask once for an extension. During that time we help to a reasonable extent: we tell you the data format and the limitations we know of, answer the questions of your new provider whom you indicate, and take care of the security of the data. Then for 30 days (read-only mode, paragraph 1) you can download the data, and after that period we delete it entirely, in the way described in section 13 of the privacy policy. We charge no fees for downloading data, switching provider or deleting the account. With a 12-month plan, ending the contract early because of switching provider means that we do not refund the price for the remaining months (§ 11(3)); this is the only cost of ending the contract early, and we tell you about it before the purchase.

§ 16. Refunds and payment disputes

  1. We send refunds to the payment method that was used. A full refund of a payment ends the access paid with that payment at the moment of the refund, and the account goes into read-only mode, unless another paid period covers it. A refund of part of a payment does not shorten access, unless these terms say otherwise (§ 11(4), § 13(6)).
  2. If you dispute a payment with your bank or card issuer and it becomes a formal dispute (a chargeback), the account goes into read-only mode at once, and the subscription is cancelled at once; the bank then decides on the refund of the money. During the dispute you cannot buy a plan, and we will not delete the account, because the order and the record of using TisRadar are evidence in the dispute; write to us if it is urgent. After the dispute ends, if the payment stayed with us, we restore access for the paid period; if the bank refunded your money, the access from that payment ends. A mere inquiry from the bank about a payment, which is not a dispute, does not change access.

§ 17. Termination by us and suspension of the account

  1. We may terminate the contract for running the account and the contract for a plan only for an important reason:
    1. gross or persistent breach of these terms, in particular of § 21 (for example unlawful content, spam, attempts to break in, connecting other people's accounts), despite a request to stop, unless the breach is so serious that a request makes no sense: with immediate effect;
    2. a requirement of law or a decision of an authority: within the time required by the law or the decision;
    3. a platform permanently cutting off the application's access to its API to an extent without which the service cannot be provided: with at least 30 days' notice, and when the platform cuts off access faster, from the day of the cut-off;
    4. ending the provision of the TisRadar service as a whole: with at least 30 days' notice.
  2. We send the termination by email, stating the reason. In each of these cases we refund the price for the unused part of the paid period, pro rata by days.
  3. We may suspend the account at once (read-only mode or a sign-in block) for the time of clarification, when there is a justified suspicion of an account takeover, a security breach or unlawful activity, including by a member of your team, or when a platform or an authority requires it. When the reason concerns only a team member, we may pause that member instead of the account. We tell you about it and about the reason, unless the law forbids it.
  4. After the contract is terminated, the account goes into read-only mode for 30 days (§ 15), unless the law or security requires an immediate block; we then give you your data on a request sent by email.

§ 18. Publishing and messages are your decision

  1. We never publish content on our own initiative. Every post, reel, story and video goes out because you or a member of your team with the right to publish (§ 6a) click “Opublikuj” (Publish), or at a time set by you or by such a member; a scheduled publication stays on a visible list, and you can cancel it until the moment it is sent. Replies prepared for you in the comment inbox also go out only after you approve each of them.
  2. Three things happen without a further click. The first is a keyword rule that you create yourself. On Facebook and Instagram you can create a rule for a chosen post of yours, with a keyword and a private message with a link that you set. The rule watches that post and, when the post has an episode code, also the copies of the same content on the other platforms. When a viewer's comment is the keyword (the whole comment or its whole first line; a keyword of five or more letters also counts with one typo: one letter changed, missing or added, or two neighbouring letters swapped), or when the comment clearly asks for the product, for example asks where to buy it or asks for the link, the rule sends that viewer the message. Whether a comment asks for the product is assessed by an AI model and additionally checked by the application, which requires a question mark or a request word; uncertain cases wait in the inbox for your click instead of being sent. Together with the message the application publishes a short public reply under the comment: one of the replies you approved for the post tied to the rule and its keyword or for its character, word for word (a reply approved for a post only for a rule tied to that post before it sent the message, and only while the post has the same episode code and the same products), and, when none is left, the fallback text saved in the rule; if the rule has no fallback text or your reply is already under the comment, no public reply appears. Replies proposed by an AI model are never published until you approve each of them. On Facebook the application also likes the comment, unless you switch that off. The rule sends its message to each viewer once, where the platform shows who wrote the comment, sends at most one automatic message per comment, acts only on comments that reach TisRadar after the rule was created, and on Facebook and Instagram only within seven days of the comment, and respects the daily limit you set for each keyword (80 messages by default). Messages held back by that limit go out automatically the next morning between 6:00 and 8:00 Polish time, spread over that window and counted towards that day's limit, and only when the comment is not older than seven days. A typo only in the first line and a keyword with offensive words do not send anything by themselves: they wait in the inbox for your click. A typo that could match two keywords is not treated as a keyword at all. If a person who has already received the message writes the keyword again, the application publishes at most one short reminder a day in a fixed sentence, and on Facebook it likes the comment if the rule says so; further repeats are only liked, and nothing is hidden for this reason. Threads has no private messages in its API: under the copy of the content on Threads, a comment that clearly asks for the product receives instead a public reply with the link from the rule, in one of a few fixed sentences, and uncertain cases wait in the inbox. You set the keyword, the post and the message in advance, and you can switch the rule off at any time; while it is on, sending happens without a further click. The rule does not exist on TikTok or YouTube and never acts on comments from those platforms.
  3. The second is ready answers, which you switch on for a chosen post when publishing or scheduling it, together with a separate switch that allows them to be sent without asking; without that switch they only wait in the inbox. You write the answers and the thank-you sentences yourself. While they are on, the application publishes one of your answers, word for word, under a comment on that post on Facebook, Instagram or Threads that an AI model recognises as a question about exactly what the answer covers, and may thank a comment that is clearly praise with a sentence from your list, and on Facebook like it. It does not act under hate, spam, requests for a link, comments covered by a keyword rule or comments that already have your reply, publishes at most one answer per comment and stops after the daily limit and the number of days you set. Uncertain matches and answers within a thread wait in the inbox. You can correct or stop the answers at any time; a change applies from the next answer and does not remove answers already published.
  4. The third works by itself on Facebook, Instagram and Threads, and on YouTube only once you switch it on in the inbox settings (we record when you switch it on and off, and it applies only to comments written after you switched it on): a comment written in the last seven days that contains a link to another website, meaning an address that the application does not know as yours, is hidden automatically when the application processes it. Until you switch it on for YouTube, or when you switch it off, such a comment from YouTube waits in the inbox with a suggestion to hide it. A comment with text next to such a link is hidden this way only once the application knows where you send viewers (from your product cards, message rules or the list of addresses in Settings). Before that, and also when the link leads to another page of a website from your product cards or message rules that is not yet on that list, the comment waits in the inbox with a suggestion to hide it. A comment on Facebook or Instagram whose whole text or first line your message rule for that post recognises as its keyword, and a comment you have already replied to, are never hidden automatically. The application hides at most 20 comments per profile within an hour this way; above that number, and also for a shortened or shared platform link (for example fb.watch) that may lead to your own post, the comment waits in the inbox with a suggestion to hide it. The inbox marks a hidden comment, and one click on “Pokaż z powrotem” (Show again) brings it back.
  5. Everything you and your team members send through the application, including the messages and public replies sent by a rule you created and your ready answers, is your content, published in your name, and you are responsible for it.

§ 19. AI suggestions, the Assistant and rate suggestions

  1. Parts of the application propose draft texts, topic ideas and reply suggestions prepared with the help of automated language models. These are only proposals: they may be inaccurate or inappropriate, we show them for review, and nothing is published until you accept it. This also applies to the short public reply published by a rule (§ 18(2)): an AI model proposes such replies only at your request, the rule publishes only the proposals you approved, word for word, and otherwise the fallback reply saved in the rule; on Threads this reply is a fixed sentence with your link, not AI text.
  2. Ready answers (§ 18(3)) are not AI text either: they are your own words, and the AI model only decides whether a comment matches them. That decision may be wrong: only the matches the model is sure about are sent, uncertain ones wait in the inbox, and you can stop the answers at any time. Hiding a comment with a link to another website (§ 18(4)) does not use AI: the application compares the addresses in the comment with the addresses it knows as yours, so it may hide a link of yours that it does not know; then add it to the list of addresses in Settings and bring the comment back with the “Pokaż z powrotem” (Show again) button.
  3. The rating of emails arriving at your collaboration address (§ 20) is advice, not a decision: it may miss a condition or misjudge an offer, so read the whole email before you decide.
  4. The Assistant answers with the help of an AI model on the basis of your account's data and may be wrong. The Assistant's answers are not our statements in matters of payments, refunds, complaints, withdrawal from the contract or personal data; we handle these matters by email (§ 9, § 13, § 14, section 12 of the privacy policy).
  5. The application suggests how many views to give brands: the median of your content marked as a paid collaboration, calculated from your measurements, without AI.
  6. You are responsible for checking every suggestion before you use it and for the wording of the replies you approve and of the fallback reply in your rules.

§ 20. Collaboration address (Pro plan)

  1. In the Pro plan each profile may have its own collaboration address in the wspolpraca.tisradar.pl domain:
    1. The address receives emails from anyone, shows them in the inbox and sends a copy of each to the address you sign in to TisRadar with. It does not send emails in your name. Within every 24 hours the address keeps at most 200 emails with their content, rating and copy; beyond that it keeps only the sender, recipients, subject and date, without the content, rating and copy, and once 1,000 emails outside the Spam folder have been kept within 24 hours, it does not keep further ones at all. Emails marked as spam or carrying a virus go to the Spam folder without a rating and copy and are counted separately: at most 100 within 24 hours with their content, then only the sender, recipients, subject and date, and none above 500. A conversation in the Spam folder disappears 14 days after its last email or after it was moved there, whichever is later. An email larger than 40 MB is kept only with the sender, recipients, subject and date, without a copy; an email with a virus without its content.
    2. The application checks the sender with the DMARC standard, by which a domain confirms the emails sent in its name. If the domain in the From field publishes DMARC with an instruction to reject or quarantine the emails that fail the check, and the email fails it, the email goes to the Spam folder. If the email fails DMARC in another way, or fails other checks and has no valid signature, it starts its own conversation, and the inbox and the copy warn you. An email that does not pass DMARC joins an existing conversation only when it replies to a message from it, never by its subject alone. Every copy comes from TisRadar under the same sender name, with the sender's address in the subject; a reply to it goes to the address shown at the top of the copy.
    3. If you allow it, every email is read by an AI model to recognise and rate collaboration offers (§ 19(3) and section 4 of the privacy policy). You can withdraw the consent in Settings; emails and copies keep arriving, without a rating.
    4. The name has 3 to 30 characters: lowercase letters without Polish diacritics, digits and dots. Names of brands, technical names (for example admin or pomoc) and names that imitate TisRadar cannot be taken, and we may take away an address that imitates a brand or a person. You can change the address once every 30 days; the old one keeps receiving emails for 6 more months. After a change, after switching the address off and after the account is deleted, nobody else gets the name for 12 months.
    5. Delivery of an email is never guaranteed: treat the copies in your mailbox as your record.
    6. We are a microenterprise; for the collaboration address we use the exemption in Article 283 of the Polish Electronic Communications Law.
  2. After leaving the Pro plan the address keeps receiving emails and sending copies, but you cannot create a new address or change it, and the emails do not get an AI rating.

§ 21. Your obligations

  1. Use the application only for accounts that are yours or that you are entitled to manage.
  2. Comply with the terms, policies and community guidelines of every connected platform, including the Meta Platform Terms, TikTok's terms of service and its terms for developers, and the YouTube Terms of Service (https://www.youtube.com/t/terms). You may not process the data from the platforms that you receive from TisRadar (for example in statistics or in the “Pobierz swoje dane” (Download your data) file) in a way that violates those terms and policies, in particular the Meta Platform Terms and Meta's Developer Policies.
  3. Do not publish or supply through the application content that is unlawful, infringes the rights of others, is misleading or breaks a platform's rules; label sponsored content in line with the law and the platforms' rules.
  4. Do not use the application to send unsolicited bulk messages or otherwise to spam others.
  5. Do not try to gain access to the data of accounts that you do not connect yourself.
  6. Do not try to disrupt the operation of the application, to reverse-engineer its code or to gain unauthorised access to it or to its infrastructure.

§ 22. Reporting illegal content

  1. If you believe that TisRadar stores or shows illegal content, report it to kontakt@tisradar.pl. Give: an explanation of why the content is illegal; an exact indication of the content (the address of the page or a description of the place); your first name and surname or name and your email address (you do not have to give them if the report concerns child sexual abuse); a statement that you believe in good faith that the information in the report is true and complete.
  2. We confirm receipt of the report, deal with it without undue delay and inform the person who reported about the decision. Reports are dealt with by a human, without decisions made automatically. If we restrict your content, we will give you the reasons and the way you can appeal (a reply to our email, and independently of this the courts).

§ 23. Platforms and YouTube

  1. TisRadar uses the public programming interfaces of Meta (Facebook, Instagram, Threads), TikTok and Google (YouTube API Services). We are not affiliated with them, they do not endorse or sponsor us, and their names and marks belong to them. The platforms may change, restrict or switch off their interfaces at any time, which may change or switch off a part of TisRadar's functions; § 25(2) to (4) then apply. The data shown in TisRadar comes from the platforms, and we cannot guarantee its accuracy or completeness.
  2. The YouTube features of TisRadar use YouTube API Services. By connecting a YouTube channel to TisRadar or using any of its YouTube features, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms). How Google handles your data is described in the Google Privacy Policy (https://policies.google.com/privacy); what TisRadar reads from your channel and writes to it is described in section 8 of our privacy policy. You can revoke TisRadar's access to your Google account at any time at https://myaccount.google.com/permissions.

§ 24. Copyright

  1. The application, its code, design and name belong to us or to the persons who granted us rights to them. By using a plan you get a non-exclusive, non-transferable right to use the application for the duration of the contract, to the extent needed to use the service.
  2. The content you create, upload or publish through TisRadar remains yours; you grant us only the limited technical permission needed to store it and deliver it to the chosen platform, for the time the service is provided.

§ 25. Availability and changes to the service

  1. We make sure that the application is available and works correctly. Technical breaks may happen (updates, failures, work of our providers); we try to keep them short and announce longer ones in the application when possible.
  2. We may change the application, including adding, changing and removing functions, when this is not needed to keep it in conformity with the contract, only for justified reasons: (1) a change of the law or a decision of an authority; (2) a change of the terms, interfaces or rules of the platforms and providers that TisRadar uses; (3) the security of the service and data; (4) the development of the application, including replacing a function with a better one; (5) withdrawing a rarely used function, if it is not a main feature of the plan; (6) a significant increase in the prices of the services of providers that TisRadar uses which is beyond our control, in particular of AI models, when it concerns the daily AI work limit (§ 4(5)).
  3. A change involves no costs for you, and we inform you about it clearly in the application.
  4. If a change significantly and negatively affects your access to the service or your use of it, we inform you of its characteristics and date by email with reasonable notice, at least 30 days, unless the change results from a platform's decision or from a provision with a shorter time limit; we then inform you without delay. You may then terminate the contract without notice within 30 days of the change or of the information about it, if that came later; we refund the price for the unused part of the paid period, pro rata by days.

§ 26. Liability

  1. Towards consumers and sole traders with consumer rights we are liable on general principles; these terms do not exclude or limit the rights that the law gives them.
  2. We are not liable for the effects of circumstances for which we are not responsible, in particular decisions, failures and interface changes of the platforms, actions of third parties and the content and settings you enter, as long as the damage does not result from our non-performance or improper performance of the contract.
  3. Towards businesses: we are not liable for lost profits, lost reach or indirect damage, and our total liability towards a business is limited to the amount it paid us for plans within the 12 months before the event that caused the damage. The limitations do not apply to damage caused intentionally or to personal injury.

§ 27. Personal data

  1. The controller of your personal data is TiS AI sp. z o.o. How we process it, who else processes it, how long we keep it and what rights you have is described in the privacy policy at https://tisradar.pl/prywatnosc.
  2. You are the controller of the data of your viewers and of the people writing to your collaboration address, and we process it on your behalf under the data processing agreement in § 28.
  3. We are the controller of the data of your team members that we process so that they can sign in and work in your account (§ 6a): we inform these people about the processing (the privacy policy) and handle their requests, and you decide whom you add to the team and what rights you give them.

§ 28. Data processing agreement

  1. When you use TisRadar for your accounts, you decide why the personal data of your audience is processed; you are its controller, and we process it on your behalf as a processor within the meaning of Article 28 of the GDPR. This section is our agreement on that processing, concluded in electronic form when the account is created.
  2. Subject and duration. The comments, replies and messages that your audience sends to the accounts you connected, with the authors' public names and their identifiers on the platforms, for the time in which you use TisRadar for those accounts; and the emails that people and companies send to your collaboration address, with their names, email addresses and content, for the periods in section 10 of the privacy policy.
  3. Nature and purpose. Only providing the functions you use: showing, rating and replying to comments, sending the private messages and public replies triggered by your rules and your ready answers, and statistics; receiving, showing and storing the emails sent to your collaboration address, sending you a copy of each of them within the limits in § 20 and, if you allow it, their rating by an AI model.
  4. Type of data and categories of persons. First names and surnames or display names, identifiers on the platforms, email addresses and the content of statements; people who comment on or write to the connected accounts, and people who write to your collaboration address.
  5. Your instructions. We process this data only on your documented instructions, which are your settings and actions in the application, also as regards transfers of data outside the European Economic Area (sections 9 and 16 of the privacy policy), unless the law imposes the obligation to process it on us; in that case, if the law allows, we inform you about it.
  6. Confidentiality and security. Access is given only to persons bound to confidentiality; we apply the measures described in section 11 of the privacy policy. The content of the emails to your collaboration address serves only to provide this service to you, never to train models, for statistics or for any other purpose; the same applies to our sub-processors. You give your team members access to this data as its controller: they process it only on your instructions, and you make sure they keep it confidential (Articles 29 and 32(4) GDPR). If a member does not work under your direction but provides services to you as a separate business (for example an agency), they may be your processor; you then conclude a data processing agreement with them (Article 28 GDPR).
  7. Sub-processors. You agree to the providers listed in section 9 of the privacy policy, each for the task described there. We will notify you in advance about a new provider, and you may object by ending your use of TisRadar. A sub-processor has the same data protection obligations as we do, and we are liable to you for its actions.
  8. Help with your obligations. We help you answer the requests of your audience and of the people writing to your collaboration address who exercise their rights, and meet the obligations in Articles 32 to 36 of the GDPR (security, notification of breaches, impact assessment), taking into account the nature of the processing and the information available to us. We inform you about a breach of the protection of this data without undue delay.
  9. End of processing. When you stop using TisRadar, we delete this data in the way described in section 13 of the privacy policy, unless the law requires it to be kept; before the deletion you can download it (§ 15(6)).
  10. Information and audits. We make available the information needed to demonstrate compliance with this section and answer your questions at kontakt@tisradar.pl. We allow you, or an auditor authorised by you, to carry out an audit, including an inspection, after agreeing the date and scope, in a way that does not breach the confidentiality of other users' data or the security of the service.

§ 29. Changes to these terms and prices

  1. We may change these terms for an important reason: a change of the law or a decision of an authority, a change of the service (§ 25), a change of the rules of the platforms or providers that TisRadar uses, the needs of security, a change of plans, functions or payment methods, a change of our data or the need to describe the rules more clearly.
  2. We inform you about a change by email to the account's address and in the application at least 30 days before it takes effect, with a description of what changes. The date at the top of these terms shows their version.
  3. If you do not accept the change, you may cancel the monthly plan (§ 10) or delete the account (§ 15) before it takes effect. A change that worsens your conditions does not apply to a period that has already been paid for, including a running 12-month plan until its end, so such a plan lasts until its end on the previous conditions; the exception is a change forced by a provision of law or a platform's decision: it applies from the day it must, and you may then terminate the contract with a refund of the price for the unused part of the paid period, pro rata by days (§ 11(4)).
  4. A change of the price of a running subscription requires your express consent; without it the subscription ends at the end of the paid period. A price change never applies to a period already paid for. New prices for new orders apply from the day they are shown in the price list and on the order screen.
  5. Changes only in your favour, for example a new function without an extra payment or a lower price, and purely editorial corrections may take effect at once.

§ 30. Disputes and governing law

  1. Polish law applies to the contracts. This does not deprive a consumer of the protection given by the mandatory provisions of the country in which they have their habitual residence.
  2. Disputes with consumers and sole traders with consumer rights are decided by the court competent under the general rules, and disputes with businesses by the court competent for the company's registered office.
  3. We do not undertake to use out-of-court complaint and redress procedures. If we do not accept a consumer's complaint, in our reply we give them a statement whether we agree to take part in such a procedure. A consumer may use free help from a municipal or district consumer ombudsman and from consumer organisations; information about these options is on the website of the Office of Competition and Consumer Protection (https://uokik.gov.pl).

§ 31. Final provisions

  1. These terms apply from 16 October 2026 to every account that accepted them when it was created and to every contract for a plan concluded on or after that day. We send them by email to the other accounts, under § 29(2): they apply to such an account after 30 days have passed since that email, and until then the previous terms in English that apply to it remain in force (latest version: https://tisradar.pl/terms/2026-10-15). Ordering a plan during that time means accepting these terms (§ 8(3)).
  2. The Polish version of these terms is binding. The English version at https://tisradar.pl/terms is a translation.
  3. If any provision proves invalid or does not bind a consumer, the remaining provisions continue to apply.

§ 32. The App Store app

  1. This section applies to the TisRadar app downloaded from the App Store. You conclude the agreement to use it with us (TiS AI sp. z o.o., Kłębowo 242, 11-100 Kłębowo, Poland, kontakt@tisradar.pl; other contact details in § 1), not with Apple Inc. In matters between you and us these terms prevail; the provisions about Apple concern only Apple's rights.
  2. We grant you a non-transferable right to use the app on Apple-branded devices that you own or control, as permitted by the App Store usage rules (Usage Rules) and these terms, except that the app may also be used by other accounts associated with yours via Family Sharing or volume purchasing.
  3. We, not Apple, are responsible for the app, its maintenance and support; Apple has no obligation to provide any maintenance or support for the app. You send complaints and questions to us (§ 1 and § 14).
  4. If the app fails to conform to any warranty provided by law, you may notify Apple, and Apple will refund the purchase price of the app to you; the app is free. To the extent permitted by law, Apple has no other liability for defects of the app. Your rights against us under these terms and under the law (§ 14) remain unchanged.
  5. We, not Apple, handle any claims relating to the app, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims under consumer protection or data protection law. If anyone claims that the app or your possession and use of it infringes their intellectual property rights, we, not Apple, are responsible for the investigation, defence, settlement and discharge of that claim.
  6. You represent that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
  7. When using the app, you comply with the terms of the third-party services you use (for example the platforms you connect).
  8. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

Annex 1. Model withdrawal form

The model from Annex 2 to the Polish Consumer Rights Act of 30 May 2014, in the wording of the English version of Directive 2011/83/EU. You may use it, but you do not have to (§ 13(3)). For TisRadar it is enough to write in the second point, for example: “for the provision of the following service: the Pro plan in TisRadar for a month, ordered on …”.

MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

– To: TiS AI sp. z o.o., Kłębowo 242, 11-100 Kłębowo, kontakt@tisradar.pl

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

– Ordered on (*)/received on (*),

– Name of consumer(s),

– Address of consumer(s),

– Signature of consumer(s) (only if this form is notified on paper),

– Date

(*) Delete as appropriate.

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